VIZSTIM LLC offers free shipping for all domestic web orders. Delivery is available to Alaska, Hawaii and Puerto Rico; however, an additional Shipping and Handling fee will apply. This fee will be quoted at checkout or charged separately after purchase is made. Additional transit time may also be required.
We try to process all orders within 24-48hrs, so the shipping service level does not apply until the package has shipped. Due to the COVID-19 Pandemic your shipment might take longer than usual to arrive. Thanks for your patience, we’re working hard to keep you comfy! You will receive an email with your tracking info once your products have shipped.
Shipments will be between Monday-Friday, 9am-6pm PST – No shipments will be made outside of these hours. We accept Visa, Mastercard, and American Express credit cards. With all orders the shipping address must match the billing address. Once your order ships, you will receive a shipping confirmation email along with a tracking number. Please allow 5-7 business days for your order to arrive. If the merchandise you have selected is out of stock, you will be notified via email. We currently do not offer Saturday delivery. Next Day shipping or 3 day shipping is not available for Hawaii or Alaska. We are required by law to charge sales tax on any product shipped within CT. VIZSTIM LLC will not be responsible for any orders that were given the wrong address.
INTERNATIONAL SHIPPING
VIZSTIM LLC offers calculated shipping options for all international web orders. We try to ship all orders within 24-48hrs, so the shipping service level does not apply until the package has shipped. Due to the COVID-19 Pandemic your shipment might take longer than usual to arrive. Thanks for your patience, we’re working hard to keep you comfy! You will receive an email with your tracking info once your products have shipped. Some countries will only offer Standard shipping. All web orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Shipments will be between Monday-Friday, 9am-6pm PST – No shipments will be made outside of these hours. Shipping with Mail Innovations will take 5-18 days to arrive. All shipments are handed over to the countries' post office once it arrives in said country. Tracking is limited once it leaves the United States. Please allow 5-14 business days for FED EX shipping. Shipment will be handled from warehouse to door with FED EX or UPS. If the merchandise you have selected is out of stock, you will be notified via email. We currently do not offer Saturday delivery. We accept Visa, Mastercard, and American Express credit cards. With all orders the shipping address must match the billing address. Shipping fees will be calculated at checkout. Taxes, Duties or Brokerage fees will not be calculated at checkout. A UPS or Fed Ex tracking number will be sent to you via email once your order has shipped. By completing this order the customer is in agreement that they are responsible for all taxes, duties, brokerage fees, Customs fees or similar charges (including V.A.T). Also, the customer is in agreement that they are responsible for all original outgoing shipping costs and all shipping costs on items that are sent back. International orders must ship to the billing address registered to the credit card. No exceptions
CUSTOMS AND TAXES
VIZSTIM LLC is not responsible for any customs, duties, taxes, or brokerage fees applied to your package. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees. If you refuse your package, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to vizstim.com, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
EXCHANGE RATES
All of our items are listed in US Dollars and we charge your account in US Dollars. To figure out the current exchange rate, please check: http://www.xe.com/
TRACKING
Tracking information will not be available until your package ships and has left our warehouse. Please note: Depending on carrier, tracking information may not be available until 24 hours after courier has received the package. Once your order ships, you will receive a confirmation e-mail with your tracking number. Either click on the tracking number and follow the link. Or you can enter your tracking number at the relevant website of ups.com or fedex.com. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877 | FedEx at 1-800-463-3339. Also, the customer is in agreement that they are responsible for all original outgoing shipping costs and all shipping costs on items that are sent back.
SERVICE DELAYS
In the event that UPS/FedEx is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, VIZSTIM LLC is not responsible for payment of return shipping costs levied by the courier. Similarly, VIZSTIM LLC is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. VIZSTIM LLC is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact the courier with any inquiries about the status of your package: UPS at 1-800-742-5877| FedEx at 1-800-463-3339.
CONTACT INFORMATION
Questions about the Shipping Policy should be sent to us via email at info@vizstim.com or mail us at 24 Mill St. #620 Unionville, CT 06085.